• Bills hiked nearly 25% in past year and a half - undermining 2% January cut
  • Average dual fuel bill 200 higher than two years ago
  • Wholesale prices falling and are well below their 2008 peak

By Harry Glass

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British Gas has come under fire for not passing on wholesale gas price drops quickly enough to struggling customers - as owner Centrica posted a 23 per cent profit rise.

The UK's biggest energy supplier - which serves 15.8million UK households - said its 345million profits were largely down to the miserable weather in the first half of the year.

The rise suggests that British Gas Residential made some 1.9million of profit a day as consumers struggle to cope after the average dual fuel bill has risen to 1,310 a year - more than 200 higher than two years ago.

Double bill: British Gas hiked prices in December 2010 and August 2011

Double bill: British Gas hiked prices in December 2010 and August 2011

Consumer groups attacked the energy giant for raising prices in December 2010 and August 2011 by 24.9 per cent, or 256 in total – and only cutting them by 2 per cent, or 26, in January this year.

The average household energy bill for a British Gas customer was 1,100 in January 2011 – today it is 1,260, 160 higher.

Ann Robinson, director of consumer policy at uSwitch.com, says: 'These soaring profits show that British Gas could and should cut its prices ahead of winter. This would go some way to acknowledging the pressure customers are under as they struggle to afford their household bills.

'It will also ensure that they too get to share the benefits of lower wholesale prices. As Britain’s largest supplier, if British Gas cuts its prices other suppliers will be under pressure to follow suit.

'A second wave of price cuts this year will not only help customers to better afford their bills, but would also be an olive branch signalling the industry’s true commitment to rebuilding trust and confidence with its customers.'

Enlarge   Average bills

Average bills

Richard Hall, head of energy regulation at Consumer Focus, said: 'Wholesale prices rose a little earlier in the year but are now falling and they are still a long way from their peak in 2008.

'We have long questioned whether drops in wholesale costs find their way through to household bills.'

Centrica said high energy use because of the wet weather and raised tariffs offset the higher commodity prices and other costs, but also explained the profits jump was down to weak comparitive figures last year. 

Chief executive Sam Laidlaw said: 'Centrica has performed well in the first half of 2012 despite challenging market conditions, although the increase in earnings must be placed in the context of unusually low levels of consumption and profits in the UK in the first half of 2011.'

HOW TO SWITCH

If you’ve stayed with British gas since its privatisation and have never switched energy supplier then you could save up to 272 per year, according to Energyhelpline.

The cheapest online deal* is from Scottish Power; its Online Energy Saver 20 has an annual bill of 1,050.

The cheapest standard tariff is from EDF Energy, with an annual bill of 1,202.

While the cheapest fixed tariff is Scottish Power's Online Energy Fixed November 2013, the annual bill coming in at 1,052. This is fixed until 31 October 2013 and has no cancellation fees.

The longest fixed is Scottish and Southern Energy's 2 year fixed price plan, the price frozen when it goes live. The bill is 1,172 and a cancellation fee of 50.

*These estimations are all based on a medium user consuming 3,300kWh electricity and 16,500kWh gas, with bills averaged across all regions.

Use This is Money's energy finder to find a cheaper deal or read more about switching.

But Centrica claims to control just 15 per cent of a customer's bill through its operating costs and profit margins.

The stronger performance at British Gas helped Centrica's underlying earnings rise 14 per cent to 767million - slightly better than City expectations. Its upstream gas and oil production business saw profits rise 28 per cent to 682million, buoyed by 1.2billion of acquisitions.

The group yesterday announced a 1.4billion investment with GDF Suez to develop a major North Sea gas field off the coast of Norfolk, creating some 4,000 jobs. It is believed to be the largest gas discovery in the southern North Sea for 25 years.

However, it said it will review the future of gas-fired plants at Peterborough and Roosecote in Cumbria because of challenging conditions. It follows its decision to close a station in King's Lynn.

The company said changes to carbon allowances will render much of its UK gas-fired generation fleet unprofitable from 2013.

Ann Robinson added: 'As we inch towards winter, I would also remind consumers that they too can take steps to cut the cost of their energy. There is currently just under 300 difference between the most expensive and the cheapest energy tariff on the market.

'This is a substantial saving that can be boosted still further by ensuring that your home is energy efficient too. These two steps offer us all the best protection against the high cost of household energy today.'

Yesterday, Consumer Focus’ quarterly complaints league table showed a decrease in the average number of complaints made against the 'big six' energy suppliers - British Gas, E.ON, EDF Energy, npower, Scottish and Southern Energy (SSE), and Scottish Power – fell by 7 per cent.

EDF Energy was the worst-rated firm for complaints, and the only company to have seen the number of customer gripes increase during the first three months of the year. The energy firm said that the poor service was due to the final part of the migration process of 5.5million customers to a new computer system.

Here's what other readers have said. Why not add your thoughts, or debate this issue live on our message boards.

The comments below have not been moderated.

CAUTION EVERYBODY ...... My summer gas bill is usually about £3 for the quarter- yes three pounds! However, I was horrified by my recent quarterly bill which showed that I owed them £58.90. My heating engineer came to check for a leak but found none, however, he told me to ring British Gas and demand a new meter. I rang, and without any hesitation - which was odd - I was given a date. SO PLEASE TURN OFF YOUR GAS: DON'T USE YOUR WATER....AND GO AND CHECK IF YOUR METER'S STILL RUNNING WHEN IT SHOULDN'T BE. Maybe this is where part of their profits are coming from.

I think the law should be changed so that whenever any part of the media reports a company's profits, they also include an indication of what tax was paid on those profits. That will start the revolution within days, because people would be absolutely disgusted......and VERY angry.

You should do what they did in Australia form a consumer group and bargain. They got 225000 people to enroll and told the electric suppliers cut our bill or we will find a company that will. Result a three year contract with a 16% cut. People power beat electric power. With 56,000,000 people you can knock them down by group bargaining. The net is the place to launch such a group and then you go in and say this is what we have now cut your costs.It will work.

Just where is OFGEM, what the hell are we paying this useless agency for??.

Fury really? You British never do anything about anything, you will just pay up and eat it as usual. On the credit side you will moan about to each other. Action forget it the government has you right where they want you. tame compliant and exploited..

id suggest everyone prepares for hikes in late sept/early oct - as "the cost of whole sale gas will rise" and british gas "will have no choice but to pass this on to its customers" - followed by every other gas company out there. time the government grew a pair and stood up for the british people - after all "we're in this together" - shame some more than others

Thanks Margaret for selling off all the utilities, it will be a great legacy you'll leave behind you!

BG recently reduced their prices for "standard rate'" customers. I was on an internet tariff & received no price cut. When I complained BG offered me £50 to stay with them (deferred for 6 months!). Then when the tariff came to an end a couple of months later I actually had a price rise. Then they offered another £50 'bribe' to stay & switch to another (dearer than the original) tariff. This is again deferred for 6 months. Both £50 bribes will be paid by November. Guess what i'm going to do as soon as they're in my bank? That's right! Switch. However, at least BG are British unlike most of the other energy companies. This time i'll be looking at he smaller not for profit UK based companies. If everyone voted with their feet the prices would have to come down. Sadly though, most British people would rather take the easy way out, not switch & moan about the price.

- Nick, Lincoln, 12/07/26 12:33 Read the article a bit better, and you will find that your bill, should have come down by more than ten times that. People like you really do make lose hope. Seriously man, are people really this easily fooled.

- Sam, Manchester, 12/07/26 12:58 Dude it would BG has managed to pull one over eh, 23% jump in profit, and you get a pay freeze. You lose your own argument on that fact alone. Perhaps your the one that needs to learn how to manage numbers better eh. The people know when they are getting ripped off bro, and it I'd ignorant fools like yourself that allow companies like the one you work for get away with scans like this.

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