Surprising results in survey by shoppers - Portsmouth Surprising results in survey by shoppers - Portsmouth
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Wednesday, June 13, 2012

Surprising results in survey by shoppers - Portsmouth

Surprising results in survey by shoppers - Portsmouth

The high street is no longer the focus of our shopping experience.

With retail experts like Mary Portas throwing taxpayer’s money at trying to revive our declining town centres, retailers are also having to fight that much harder to keep us coming through their doors.

A recent Consumer’s Association survey has revealed that the squeeze on household budgets is having an impact on shopping habits – with more than half of shoppers saying that they are doing less shopping than this time last year.

But like many contemporary revolutions, it is technology and convenience that’s driving the change in our traditional buying patterns.

ONLINE SHOPPING

Online shopping is increasingly preferred by Consumer Association members, with 41 per cent claiming it’s cheaper and easier to compare prices.

Martyn Hocking, the editor of the Consumer’s Association monthly magazine Which? says that high street shops have to sharpen up their act if they want to retain our loyalty.

‘People are becoming choosier about when and how they purchase products,’ he says.

‘Shops cannot afford to give customers poor service if they want to tempt shoppers away from their computers and back to the high street.’

His comments came after more than 11,000 Which? members took part in an annual shopping survey, rating the high street shops for price, quality, service, product range, and store environment.

LEAGUE TABLES

The 2012 league table of the 100 best and worst shops, revealed some surprising results. Out of 11,274 shoppers surveyed, Lush, a Poole-based national handmade cosmetics and beauty products chain, came out tops.

Lush polled 83 per cent, with department store John Lewis and technology giant Apple just a whisker behind with an 81 per cent approval rating.

There were no surprises in the department store category, with John Lewis rated top department store two years in a row. The top 10 included Marks and Spencer, Harvey Nichols, House of Fraser, Debenhams, and BHS.

At the other end of the scale, there were some significant surprises.

JJB Sports, Poundstretcher, Tesco, Blacks, WH Smith, and Halfords were all in the bottom five stores for price, quality, and service.

BABY AND CHILD

Top baby and child store was Disney, closely followed by Boots and Mothercare.

Toys ‘R Us although having a considerable local presence, came way down the list and was only rated 78th out of 100.

Specialists Mamas and Papas, Early Learning Centre, and the Entertainer, were all middle of table performers, but Argos failed to maintain its second place in this category from last year, slipping from 75 to 67 per cent satisfaction ratings.

CLOTHES, SHOES AND ACCESSORIES

They may not always be stylish, but Clarks were clear winners by a mile for quality shoes. Fat Face, Mamas and Papas, Next, Selfridges and Debenhams were all up there for clothing, but Tesco was rated only 53rd with shoppers giving them the thumbs down for presentation, and poor customer service.

ELECTRICALS

John Lewis, and Apple are the best shops for buying electricals. Hard on their heels were Richer Sounds and the independents.

Apple didn’t fare well on price, but outshone all the others, with lots of working equipment that shoppers can handle and try out for themselves before they buy.

Morrisons was the lowest rated place for buying electricals, scoring just 48 per cent for their product range, service, and staff product knowledge.

Overall some really big names were clearly best avoided if buyers were looking for a positive shopping experience and after-sales service.

On the up, PC World showed a marked improvement from last year, but Comet came out best at 65th in the overall league table. Argos also did well, but Tesco was definitely the one to avoid for all home electrical products.




Drop in gasoline pushes down retail sales, wholesale prices - Post-Crescent

WASHINGTON (AP) — Retail sales declined in April and May, pulled down by a sharp drop in gas prices.

But even after excluding volatile gas sales, consumers increased their spending only modestly.

The Commerce Department says retail sales dipped 0.2% in May. That followed a revised 0.2% decline April. The back-to-back declines were the first in two years.

The weakness reflected a 2.2% plunge in gasoline station sales. Still, excluding that category, retail spending rose just 0.1% in May. And it dropped 0.1% in April.

The flat spending suggests slow job growth and paltry wage increases may be leading consumers to pull back on spending.

Still, consumers spent more in May on big purchases cars, furniture and appliances were among the categories to show increases.

A second report Wednesday said cheaper gas pushed down the government's measure of wholesale prices by 1% in May, biggest drop in nearly 3 years.

The steep drop in gasoline costs drove down a measure of wholesale prices in May by the most since July 2009. But outside the food and energy categories, prices increased moderately.

The Labor Department says that the producer price index fell 1% in May, after dropping 0.2% in April. Gasoline prices dropped nearly 9%, the most in almost three years. Food costs also fell.

The index measures price changes before they reach the consumer. Excluding food and energy, the so-called "core" index increased 0.2%, the same as in April.

In the past 12 months, wholesale prices are up only 0.7%, the smallest gain since October 2009. The core index has risen 2.7% in the same period. That's the same pace as last month.

Copyright 2012 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.



Sainsbury's enjoys jubilee boost - The Guardian

Sainsbury's benefited from an extra 2m visits from shoppers in the week of the Queen's diamond jubilee amid strong demand for party food and bunting.

The UK's third biggest supermarket chain, which operates more than 1,000 stores, said underlying sales rose 1.4% in the 12 weeks to 9 June, which was slower than the 2.6% in the previous quarter but according to the grocer was still stronger than the rest of the market.

Sainsbury's saw 24m customer transactions – about 2m more than normal – in the week of the jubilee and sold 550 miles of bunting, 670,000 union flags and more than 600,000 bottles of champagne and sparkling wine.

It enjoyed its best ever weekly sales of strawberries, with more than 2m punnets sold, 13% greater than the previous record in Wimbledon week last year.

The strong performance will heap more pressure on struggling market leader Tesco, which earlier this week reported a 1.5% fall in underlying sales for a period not including jubilee week.

Chief executive Justin King said: "Customers continued the habit of savvy shopping to save money in order to be able to treat themselves on special occasions, shown by strong sales in the lead-up to the jubilee celebrations."

He added that Sainsbury's was "well placed" to continue to outperform the market.

Shares opened 2% lower on Wednesday as the like-for-like sales figure came in slightly below some City forecasts for growth of up to 2%.

Seymour Pierce stockbrokers kept its forecast for profits this year at £770m, compared with £712m a year earlier, and said the company should see some benefit from sporting events such as the Olympics.

Sainsbury's is likely to have benefited more than most from the jubilee celebrations. It was one of the main sponsors of the Thames diamond jubilee pageant and organised its own jubilee family festival in Hyde Park featuring performances from BBC1's Strictly Come Dancing.

The period also saw its biggest ever week of clothing sales, with the fourth collection of womenswear designed by TV fashion guru Gok Wan set to be the most successful to date.

Its Sainsbury's Local convenience stores enjoyed 16% growth after 21 new shops were opened in the period.

Improvements to its website allowing shoppers to order easily from mobile phones helped drive a 20% rise in online sales.

The group has been one of the strongest performers in the supermarket price war, helped by its brand match scheme, which guarantees to match Asda and Tesco on 14,000 branded goods.

Its own-label ranges have played a key part in recent strong performances and have underpinned its Live Well For Less advertising campaigns.

Sainsbury's is also three-quarters of the way through revamping its By Sainsbury's own-label range, which has included adding new products and improving existing ones.



Wholesale prices fall by most in nearly 3 years - Los Angeles Times
A steep drop in gasoline costs drove down a measure of U.S. wholesale prices in May by the most since July 2009. But outside the food and energy categories, prices increased moderately.

The producer price index fell 1 percent in May, after dropping 0.2 percent in April, the Labor Department reported Wednesday. Gasoline prices dropped nearly 9 percent, the most in almost three years. Food costs also fell.

The index measures price changes before they reach the consumer. Excluding food and energy, the so-called "core" index increased 0.2 percent, the same as in April.

In the past 12 months, wholesale prices are up only 0.7 percent, the smallest gain since October 2009. The core index has risen 2.7 percent in the same period. That's the same pace as last month and down from a 12-month change of 3.1 percent in January.

"Inflation really isn't that big an issue," said Joel Naroff, president of Naroff Economic Advisors. "Europe is a mess, oil prices are down, further declines in gasoline prices are coming and the U.S. economy is not growing strongly enough for any firm to have much pricing power."

Modest wholesale inflation reduces pressure on manufacturers and retailers to raise prices. That helps keep consumer prices stable, which boosts buying power and drives economic growth. Consumer spending makes up 70 percent of economic activity. The consumer price index for May will be released Thursday.

Mild inflation could give the Federal Reserve room to hold interest rates at record-low levels and potentially take other steps to boost the economy.

Food costs fell 0.6 percent in May, the biggest decline since December. A 2.2 percent drop in meat prices drove most of the decline. The cost of fresh fruits and melons fell 7.1 percent, the most in a year.

Core prices were pushed up by more expensive pharmaceuticals and a big rise in the cost of commercial furniture, which jumped 1.8 percent. That was the biggest increase for commercial furniture since February 1981.

Gas prices have tumbled 40 cents since peaking on April 6. On Tuesday, the average nationally price for a gallon of gas averaged $3.54, according to AAA. That's down 19 cents from a month earlier.

Higher gas and food prices early last year limited Americans' ability to buy other goods. That caused consumer spending, adjusted for inflation, to fall sharply. As a result, the economy barely grew in the first half of 2011.

The economy has picked up since then but is still growing sluggishly. That is keeping a lid on price increases. Slow growth makes it harder for consumers and businesses to pay higher costs. The economy expanded at just a 1.9 percent annual rate in the January-March quarter.



US consumers pull back on shopping - Financial Times

June 13, 2012 2:24 pm



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New York, NY (PRWEB) June 13, 2012

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Top quality shopping at heart of the city centre - Nottingham Evening Post

T HESE days The Exchange is known for superior quality and luxury goods – and when it opened in 1929, it was no different. Today, fashion stores such as Karen Millen, Jaeger and Austin Reed can be found in the shopping centre, but for many years one store occupied the whole of the city centre premises.

The iconic building became home to Burtons, a high-class greengrocers considered to be the Fortnum & Mason of Nottingham.

  1. Quality location: Burtons in Smithy Row during the 1920s. Other quality shops have now taken its place.

The company, founded by Derbyshire lad and miner's son Joseph Burton, who had arrived in Nottingham in 1858 to seek his fortune, ultimately made its home at The Exchange. Then known as The Exchange Arcade, this was, just as today, the part of the Council House building given over to commercial enterprise.

It had been a controversial decision to build a new Council House, but the modern, box-steel constructed building proved to be an ideal home for the Nottingham grocers.

The elegant building, erected at a time of world recession, was for the city fathers, in its scale and design, a demonstration of wealth and, perhaps above all, of pride in the city of Nottingham.

Of course, for Burtons, the move to The Exchange provided a perfect opportunity to market food in an even more flamboyant way as the new building with its high ceiling, beautiful dome, lavish art and glowing York and Bath stone provided the ideal back-drop to display the high class produce.

By the time of George VI's 1937 Coronation, displays had become so great that Burtons won the first prize of £5,000 in a Daily Mail-sponsored national shop window-dressing competition.

By the 1950s, Burtons had begun its famous Christmas displays in The Exchange, which attracted crowds simply to view them, a habit which lives on in Nottingham to this day.

The Exchange is still renowned for its wonderful decorations every Christmas, with a sumptuous new scheme planned this year.

The Coronation of Elizabeth II in 1953 also offered the company an opportunity to mount a magnificent display. Figures of Lifeguards troopers flanked every shop window – one of which was devoted to a display of copies of the Coronation regalia.

For 54 years, The Exchange had been synonymous with quality, luxury and top-class service, but in 1983, unable to compete against the rise of supermarkets, Burtons closed for the last time.

The city council put the premises out to commercial lease, and The Exchange was redeveloped as the privately owned shopping centre we know today.

Some things have changed in the 27 years since – the beautiful building is now Grade II* Listed – but the attention to service and the range of quality available from the centre's retailers remains. Food retailing is even coming back – centre management have recently announced the opening of a Patisserie Valerie store, due by August.

Today The Exchange isn't dominated by one store, but is home to an unrivalled mix of exclusive stores offering designer labels in fashion and jewellery, as well as quality gift and home shops.

When you find yourself "under the dome" the choice is yours – from original works by some of the world's leading artists to wines and spirits from the best producers on the planet; from tasteful fashion boutiques to the sweet temptations of gorgeous cakes and pastries.

The Exchange has it all – at the heart of Nottingham's shopping since 1929.



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